Effective Date: 21 July 2026

This Return, Refund & Cancellation Policy applies to all purchases made from madhavnarmadeshwarshop.com, operated by Madhav Narmadeshwar Shop.

Business Information

Business Name: Madhav Narmadeshwar Shop
Owner: Shyam Bhamoriya
Address: 13, Ram Mandir Gali, Hatai Chowk, Near Vijay Kirana, Bakawan, Madhya Pradesh – 451113, India
Phone: +91 96690 91954
Email: shyambhamoriya7@gmail.com

Nature of Products

Narmadeshwar Shivling is a physical natural stone worship product. Because these products are made from natural stone, variations in shape, pattern, color tone, texture, and natural markings may occur.

Such natural variations are not considered defects.

Return Eligibility

A return or replacement request may be considered only in the following situations:

• Product received in damaged condition due to transit.
• Wrong product received.
• Major manufacturing defect identified immediately upon delivery.

To be eligible, the product must be:

• Unused
• In original condition
• Returned with original packaging (where available)
• Reported within the specified time period

Damage Reporting (Important)

If the package appears damaged at the time of delivery, please:

1. Take clear photographs of the outer package before opening.
2. Take photographs/videos of the product after opening.
3. Contact us within 24 hours of delivery.

Send the following details through WhatsApp or email:

• Order number
• Customer name
• Delivery date
• Photos/videos of the damage

Claims reported after 24 hours may not be eligible for replacement review.

Non-Returnable Situations

Returns will generally not be accepted for:

• Change of mind after delivery
• Personal preference regarding natural stone pattern
• Minor color or texture variation
• Orders placed with incorrect size selection by the customer
• Products damaged due to improper handling after delivery
• International orders already cleared through customs

Replacement Process

After receiving the damage evidence, our team will review the request.

If approved, we may offer:

• Replacement of the same product (subject to availability), or
• An alternative product of similar value after customer confirmation.

Customers may be asked to return the damaged product before a replacement is dispatched.

Refund Eligibility

Refunds may be issued only when:

• A prepaid order is cancelled before dispatch.
• A replacement is not possible after approval of a valid damage claim.
• The product is unavailable after payment has been received.

Refunds are not guaranteed for every return request and are subject to verification.

Refund Processing Time

Approved refunds are processed to the original payment method.

Estimated processing timeline:

• UPI / Bank Transfer: 3-7 business days
• Card / Payment Gateway: 5-10 business days (depending on the payment provider)

Actual credit timelines may vary according to the customer’s bank or payment provider.

Cash on Delivery (COD) Orders

For COD orders:

• Payment is collected at delivery.
• Refused COD shipments may affect eligibility for future COD orders.
• If a valid damage claim is approved, replacement support may be provided according to this policy.

Order Cancellation

Before Dispatch

Customers may request cancellation before the order has been dispatched from our location.

After Dispatch

Orders cannot be cancelled once they have been handed over to the courier or transport partner.

For approved prepaid cancellations made before dispatch, the refund will be processed according to the refund timelines mentioned above.

Return Shipping

• If the return is approved due to a verified wrong product or transit damage, return shipping assistance may be provided.
• If a return request is made for reasons not covered under this policy, return shipping costs may be the customer’s responsibility.

Do not ship any product back without written confirmation from our support team.

International Orders

International shipments are subject to customs regulations of the destination country. Import duties, taxes, customs delays, and local regulatory issues are beyond our control.

Approved refund or replacement requests for international orders will be evaluated case-by-case.

Contact for Return or Refund Requests

For all return, replacement, cancellation, or refund requests, contact:

Madhav Narmadeshwar Shop
13, Ram Mandir Gali, Hatai Chowk, Near Vijay Kirana, Bakawan, Madhya Pradesh – 451113, India
Phone / WhatsApp: +91 96690 91954
Email: shyambhamoriya7@gmail.com
Support Hours: Monday-Saturday, 10:00 AM – 7:00 PM IST